- Factory Scheduled Maintenance
- Schedule Service
- Genuine Parts
- Certified Collision
- Protection Plans
- Roadside Assistance
When you get a Volvo, you get more than a car.
You get My Volvo Experience, a new perspective on ownership created for less worrying and more living.
Life is precious. So is living.
Fewer errands, more life.
My Volvo Experience simplifies your day-to-day with time-saving amenities like Volvo Valet**. Taking care of your car has never been quicker, easier, or more convenient.
Always there for you.
Access around-the-clock customer support for any of your questions and needs like complimentary Tow for Life.
Set your mind at ease.
Maintain your car’s original, factory-installed safety standards with Volvo Genuine Parts, serviced by Volvo trained technicians, backed by a lifetime warranty†.
Time well spent.
Use the Volvo Cars app*** to pre-heat or cool your vehicle, or book your next appointment with a few taps.
Get help at the touch of a button, wherever, whenever†††.
Getting your car back to the same level of safety and performance it had before your accident is our goal.
Get coverage for the first three years or up to 36,000 miles (whichever comes first) and leave the maintenance to us††.
Choose from our fully customizable, enhanced Volvo Protection Plans covering repairs, replacement parts, roadside assistance, and more.
Scheduling service should be simple. Book your next appointment with ease through the Volvo Cars app*.
Elevate your Volvo experience with tools like remote start, driving journal, around the clock customer assistance, and more.
Learn More ›
Your safety should last a lifetime, that’s why we provide a customer lifetime warranty on parts and labor†.
Convenience, delivered. Service your car on your own time, and terms. We’ll pick up your car for service and deliver it back to you**.
Learn More ›Owner Resources
Owning a car doesn’t have to be complicated. My Volvo Experience puts everything you need at your fingertips. From FAQs to owners’ manuals, you can find everything you need for your car, quickly.
Learn More ›
*Only available on model year 2015.5 and newer.
**Volvo Valet is only available at participating retailers.
***Standard Connectivity includes initial 4-year free trial of the Volvo Cars app. Volvo Cars app permissions do not affect any emergency services in event of an accident. Vehicle immobilization available in some states.
†The Customer Lifetime Parts & Labor Warranty does not apply to third party purchasers such as independent repair shops, body shops or on parts purchased over the counter and not installed by an authorized Volvo dealer. The warranty on these parts will be for two years from the purchase date for defects for the part replacement only. Labor will not be included. Part failures due to installation errors will not be covered by any Volvo Part Warranty.
††Volvo recommends that you bring your vehicle in for service at least once a year regardless of mileage. In such cases, Volvo will cover the recommended services at 1 per year for the first 3 years.
†††New Volvo vehicles include complimentary Roadside Assistance for 4 years. Certified by Volvo vehicles include complimentary Volvo Roadside Assistance for 5 years.
Castrol is a registered trademark of Castrol Limited.
Complimentary Factory
SCHEDULED MAINTENANCE
When you get a Volvo, you don’t just get a car. You get access to a team of specialists who know every inch of your car and are ready to help keep it running like new.
Worry less and live more.
With our Complimentary Factory Scheduled Maintenance (FSM) Program, you’re always covered. For scheduled maintenance during the first three years or up to 36,000 miles (whichever comes first)*, for your first three regularly scheduled maintenance services, for full diagnostic checks of all Passive and Active Safety Systems. Coverage is also included for all Volvo vehicles sold to a new retail customer and registered in the U.S. by an authorized Volvo Retailer.
Booking service should be easy.
The most qualified people to maintain your Volvo are the ones who know it best. Use your Volvo Cars App***, book through your preferred retailer’s website, or call to schedule an appointment today.
* Volvo recommends that you bring your vehicle in for service at least once a year regardless of mileage. In such cases Volvo will cover the recommended services at 1 per year for the first 3 years.
** At the discretion of Volvo Car USA, LLC., applicable software upgrades may be downloaded to your vehicle.
***Standard connectivity is available in model year 2015.5 and newer vehicles. The Volvo Cars App is included for initial 1-year for Certified Pre-Owned vehicles and included for initial 4-years for new vehicles (model years 2018 and newer). The Volvo Cars app is available for your smartphone, iPad, and wearables such as Apple Watch and Android Wear with voice control.
Booking service should be easy.
Use the Digital Service Booking tool, book through the retailer website, or call your retailer directly to plan your next service.
Book online ›
Schedule service with a tap.
Enhance your ownership experience with our personalized Volvo Digital Service Booking tool. Using this newly enhanced feature, you can seamlessly schedule your next service appointment through the Volvo Cars app.
Some benefits include:
- Service reminders
- On-demand scheduling
- Preferred retailer
- Real time retailer availability
- Price transparency
- Add appointment to your smartphone calendar
Keeping you connected.
We are continuously improving the digitization of service and vehicle maintenance.
- You can book your next service appointment with Digital Service Booking through the Volvo Cars app***, online, or over the phone through your authorized Volvo retailer.
- Ask to communicate with your retailer through text to stay up to date on the status of your service.
- Receive photos and videos describing services and repairs that may be needed and leverage alternative payment methods such as over the phone or digital payment
- Ask about our convenient pickup and delivery options to ensure you get the service you need while maintaining a safe surrounding.
Going the extra mile.
We have taken extra measures to protect our customers, employees, and staff, including but not limited to:
- Wearing disposable masks/gloves
- Social distancing during the service process
- Wiping down all touchpoints including: door handles, armrest, gear shifter, ignition switch, parking brake release, dashboard, instrument cluster, window and mirror controls, backside/underside of the rear-view mirror, and USB cables if present
- Installing disposable floor mats, seat covers, and steering wheel covers
- Washing the exterior of the vehicle
- Offering alternative payment options for customers: online or via phone
Questions about Digital Service Booking? We have answers.
-
You can now book service for your vehicle by following these steps:
- In the Volvo Cars app, select the Vehicle tab
- Open the Maintenance view
- Select the Book Service option
- You start the booking by selecting a dealership. If you already have a preferred dealer set, this will be pre-selected for you. Otherwise, you will be able to select your preferred dealership from a list.
- Select the service you would like to book. If nothing matches what you need, you can select "Tell us more" and describe what you need in the message.
- Select a date and time when you will bring your car to the dealer. For dealers providing loaners, you can select to request a loaner car and you will then see time slots in which a loaner car is available.
- Verify that all provided information in the appointment summary looks correct and then confirm the appointment.
- You will see a confirmation page where you can select to save the appointment to your default calendar.
- If you close the confirmation page, you will see the appointment date and time in the Home tab.
-
To add your upcoming service appointment to your default calendar:
- Open the Home tab in the Volvo Cars app
- Open the appointment by selecting the upcoming service
- Save to your default calendar
-
You are able to view your upcoming service appointments in the Volvo Cars app.
- In the app, select the Vehicle tab
- Select to open the Maintenance view
- If needed, scroll down until you see the Service section of the view. Here you will see all of your upcoming service appointments and you can select one of the appointments to see details or cancel it.
-
If you are not receiving notifications for service bookings, please be sure to check the notifications settings in the Volvo Cars app, under Profile, and Notifications.
-
If you need to cancel your appointment, you can easily do that in the Volvo Cars app:
- In the app, open the Home tab
- Open the appointment you wish to cancel by selecting Upcoming Service
- On the bottom of the page you will see the option to cancel the appointment
- Select and verify that you want to cancel your appointment
-
The Volvo Cars app is available for download in the Apple App Store and Google Play Store. It is designed for most smartphones and is available only with paid for or a complimentary Volvo On Call subscription.
-
Within Volvo Cars app, select Car tab, select Book Service, click on the blue hyper link “Your preferred retailer”. Select your choice of Volvo Cars retailer from the list shown or by using the Search location functionality. Before moving on, select the “Save as preferred retailer” checkbox.
-
If nothing matches what you need, you can select "Tell us more" and describe what you need in the message.
-
Please call the selected retailer or try a different retailer.
**Standard Connectivity includes initial 4-year free trial of the Volvo Cars app. Volvo On Call permissions do not affect any emergency services in event of an accident. Vehicle immobilization available in some states.
***Standard connectivity is available in model year 2015.5 and newer vehicles. The Volvo Cars App is included for initial 1-year for Certified Pre-Owned vehicles and included for initial 4-years for new vehicles (model years 2018 and newer). The Volvo Cars app is available for your smartphone, iPad, and wearables such as Apple Watch and Android Wear with voice control.
VOLVO GENUINE PARTS
The only replacement parts engineered specifically to support Volvo’s class-leading safety systems.
Parts you can count on.
Volvo Genuine Parts carry a lifetime warranty* when they’re replaced by an authorized retailer. To maximize the time between services (up to 10,000 miles) and preserve the original safety and integrity of your vehicle, insist on Volvo Genuine Parts.
Explore Volvo Genuine Parts
See how to get more out of your Volvo
Personalize your ride
Our accessories undergo rigorous testing to make sure they perform as well as your vehicle. Give your Volvo a personal touch with accessories built just for your car.
Explore Accessories
Volvo at home
Explore our Lifestyle Collection that lets you bring Volvo luxury out of your car and into your home.
Lifestyle Collection*The Customer Lifetime Parts & Labor Warranty does not apply to third party purchasers such as independent repair shops, body shops or on parts purchased over the counter and not installed by an authorized Volvo dealer. The warranty on these parts will be for two years from the purchase date for defects for the part replacement only. Labor will not be included. Part failures due to installation errors will not be covered by any Volvo Part Warranty.
Certified Collision
Facilities
Our Certified Collision Facilities repair your Volvo back to the same standards it was built with. These strict guidelines and repair methods help ensure you and your family are safe when driving.
Let’s call in the experts.
In the event that your Volvo needs a cosmetic or collision repair, our network is ready to assist you. Getting your car back to the same level of safety and performance it had before your accident is our goal. Bring your vehicle to one of our Certified Collision Facilities and receive complete customer satisfaction by experiencing a premium service throughout the entire repair.
Your one source for collision care management:
- Vehicle recovery assistance
- Insurance company coordination
- Expert inspection and evaluation
- Alternate transportation facilitation
- Repairs made by trained technicians to ensure Volvo standards, using specialized tools and equipment
- Volvo Genuine Parts installation
- Superior customer satisfaction
Support at the touch of a button.
Volvo Cars has always been committed to your safety—including before, during, and after an accident. With our connected safety app, Volvo Cars Accident Advisor, we are able to guide you through the necessary steps to quickly, conveniently, and comfortably get back on the road in the stressful moments after an accident.
Our standards are high because the stakes are high.
We set standards for Certified Collision Facilities to ensure that all work will be performed to Volvo’s factory specifications by expertly trained collision repair technicians. Our facilities have made all the necessary investments to satisfy Volvo’s strict requirements and be recognized as a Volvo Certified Collision Facility. That means a superior repair experience for you.
Built by Volvo, for your Volvo
Volvo Genuine Parts are designed, tested and manufactured specifically for your Volvo – and give you optimum performance and the assurance of a lifetime warranty when replaced at an authorized dealer.
Volvo Genuine Replacement Parts are identical or improved from those that were installed on your vehicle at our factory and they offer one of the best warranties in the industry.
For example, did you know that a Volvo Genuine Windshield is an integral part of several complex on-board safety systems? To ensure these essential systems function properly, it is important to select a Volvo Genuine windshield that is designed and installed according to Volvo’s rigorous safety standards. Because nothing is more important than your safety.
To learn more, click here to view Volvo Genuine Windshields – More Than Just Glass.
We’re here for you. Always.
In the stressful event of a collision, make Volvo Roadside Assistance your first call. Once in touch, our agents will connect you to experts who specialize in collision repair and insurance. Whether you are connected to a call center, collision facility or your Volvo retailer, you can rest assured.
Volvo Increased Protection Plans
Invest in your safety and well-being. With more convenience and value, we have a range of plans to best suit your needs.
Choose a plan that fits your lifestyle:
Roadside Assistance
Peace of mind — knowing we are always here for you. All day. Every day.
We developed Volvo Roadside Assistance because we believe our drivers deserve the highest form of vehicle protection available today. That’s why your complimentary Volvo Roadside Assistance membership starts the moment you purchase your new or Certified By Volvo vehicle.*
New & Certified By Volvo.
My Volvo Experience includes:
Volvo Roadside Assistance Is Always There To Help
If your vehicle warranty has expired, these unique benefits are always available:
Help When You Need It – What Volvo Owners Are Saying
Do you have questions? We have answers.
Call 1-800-638-6586 or
click below for more information:
* New Volvo vehicles include complimentary Volvo Roadside Assistance for 4 years. Certified By Volvo vehicles include complimentary Volvo Roadside Assistance for 5 years.
** Volvo will cover the first 25 miles to any authorized Volvo dealer in the case of a mechanical or electrical breakdown. There will be an overage fee for mileage beyond the initial 25 miles.
*** Standard Connectivity includes initial 4-year free trial of the Volvo Cars app. Volvo On Call Permissions do not affect any emergency services in event of an accident. Vehicle immobilization available in some states.
AdChoices